25 June 2025
The Athenee Hotel, a Luxury Collection Hotel, Bangkok
Profile
Emma Smithson
Senior Regional Director of Residential Operations, Asia Pacific
Marriott International
Emma is a 25-year veteran with Marriott International and one of the early team members of the Branded Residences division. She has been witness to the growth of this business line from the opening of the first Ritz-Carlton Residences in 2000 to a portfolio globally of now more than 150 open properties with another 150 in the pipeline. She is delighted to be participating in this discussion and to share how our 14,000+ Residential Owners identify deeply with the lifestyle our brands represent, the exciting locations in which they are situated, and our ongoing commitment to service and operational excellence.
See Emma Smithson speak in the following sessions:
Wednesday 25 June: 16:10 - 16:55
Loyalty Beyond Stays: Creating Lifetime Value for Branded Residence Owners